By placing an order, the client agrees to the terms and conditions described below. Our goal is to ensure that the creation process for your custom piece is smooth and that you receive exactly what you expect!

1. Pricing and Approval

Validity: All price quotes are valid for 15 days. After this period, prices may be subject to readjustment.

Details: The final price includes only what is explicitly listed in the quote (materials, design, and labor time). Any alterations or additions made after initial approval may incur extra costs.

Communication: We will maintain communication via email or WhatsApp to ensure that all details and approvals are recorded in writing.

2. Payment and Production Start

Deposit/Down Payment: Production of your piece will only begin upon confirmation of a 50% (fifty percent) deposit of the total commission value.

• If the client cancels the order after the sketch is presented, this deposit is non-refundable, as it covers the initial costs of materials and planning time.

• If the client cancels the order before the sketch is presented, 30% (thirty percent) of the total commission value will be refunded.

Final Payment: The remaining balance (the other 50%) must be paid in full before the final piece is shipped or delivered.

Payment Methods: We accept Pix (if relevant for local payment options), Credit Card, or Bank Transfer.

3. Production and Delivery Timeline

Timeline Start Date: The production timeline only begins once the initial payment is confirmed and the final design details have been approved.

Variations: Timelines are estimates. Delays may occur due to material availability or unforeseen circumstances. Should this happen, you will be immediately notified.

4. Design Process and Revisions

Draft/Sketch: The client is entitled to one round of revisions at no additional cost for fine-tuning adjustments.

Major Changes: Significant changes to the original idea (e.g., changing the theme or primary material) after sketch approval may incur a new charge or require a revision of the price quote and timeline.

Final Approval: It is the client's responsibility to review and approve all design details before production. After final approval, we are not responsible for design errors that were signed off on.

5. Shipping, Delivery, and Insurance

Packaging: We guarantee that your piece will be packaged securely, utilizing the best materials for protection during transit.

Mandatory Full Insurance: To protect your investment and our work, all shipments are sent with full insurance against damage and loss. The cost of this insurance is included in the shipping fee passed on to you.

In Case of Shipping Issues

Your security and the guarantee of receiving your art are our priority. Therefore, we have defined the following procedure:

Inspection Upon Receipt: Upon delivery, check the packaging. If you notice severe damage or tampering, take photos of the package before opening it and notify us immediately.

Immediate Action: If the piece is damaged in transit or lost, you must notify us immediately (within 24 hours of receipt in the case of damages).

Insurance Claim: We will immediately initiate the insurance claim process with the shipping carrier.

Client Resolution: After the carrier confirms the insurance payout, you will have the option to choose between:

• Piece Remake: The piece will be remade (with a new production timeline) to ensure you receive your exclusive artwork.

• Full Refund: The total value of the artwork and shipping will be reimbursed.

6. Returns and Exchanges (Custom Products)

No Exchanges/Returns: As these are custom-made products created exclusively for the client, we do not accept exchanges or returns of personalized commissions.

Warranty Against Defects: If the piece presents a manufacturing defect (not damage from misuse), the client must contact us

within 7 days of receipt so we can evaluate and resolve the situation.

Policies for Custom Art Commissions